Disciple Making Blog


Disciple making and church leadership.

Reconnecting The Disconnected, Part 3

"So help me understand, the sign that we have up outside says that the youth event starts at 6:30 pm, the bulletin we handed out at today's service says that the event starts at 7:30 pm, our website says that it starts at 7:00 pm, and our Facebook page says that it starts at 6:00 pm.  Why is there such confusion about something so simple as the 'start time' of a critical event like this?  No wonder nobody trusts the communications that we send out anymore. Who is responsible for insuring that the communications we send out all say the same thing?" 

Ever had this kind of thing happen at your church?  If ithas, then you understand how frustrating this kind ofmiscommunication can be for those who are depending upon itsaccuracy.  Having talked about a communication narrative and acommunication strategy, in our last post, we began looking at some ofthe critical components of an effective communication infrastructuresupport system for the church.  In this final post on churchcommunications, we will look at three other infrastructure components- communication processes, data support, and communication channels.

Communication Processes – A process “maps out”,and answers, the critical questions of who does what, how, and when,for communications at the church.  Depending on the size andsetting of the church, there will most likely be communicationprocesses that are centralized and fairly controlled, and processesthat are decentralized and fairly flexible.

It is recommended, that for each communication “channel”, therebe a process “mapped” out for how communication is to be created,received, vetted (if required), sent, acknowledged, followed up on,and closed. 

These processes will also take into account any particular accessneeds or restrictions that are inherent within specific forms andchannels of communications.

Data Support – A critical component of any effectivecommunication system is the data that supports it.  The datathat supports the communications of the church must be accurate,easily accessible and updateable, and that are in formats that areconsistent, easily recognizable and usable.  As a result, it isrecommended that the church:

Identify, and put in-place, the appropriate personnel, funding andtechnology to support the on-going demands and timeliness of data andinformation collecting, vetting, disseminating, monitoring, creating,etc…

Develop and implement mechanisms/vehicles that allow for ease ofcollection and input of, and access to,information/requests/responses

Provide multiple access points/mechanisms for input and retrieval ofinformation and data

Provide multiple levels of data detail/specificity (based on a“user-profile”, “need to know”, and/or other criteria)

Communication Channels – There are a number ofdifferent “channels” through which communication can flow into,across and out from, the church.  It is recommended that thechurch identify the channels that will work best for the purpose andaudience of each category of communication that flows through thechurch’s communication system.  Examples of communicationchannels include:

Bulletins, pulpit announcements, on-site visual displays,pamphlets/flyers, small groups, print mailings, and the church’swebsite

Social media vehicles such as email, Facebook, Twitter, Linked-In,Instagram, and YouTube

Overall Benefits

Putting in place a communication narrative, strategy andinfrastructure has the potential of providing the following criticalbenefits for the church:

It will significantly enhance the church’s effectiveness inpursuing the church’s overall mission as a community of Christfollowers.

It will clearly, and affirmatively, demonstrates church leadership’sstrong, on-going commitment to improving communications at thechurch.

It will “intentionally” provide a much greater level of:

  • cohesiveness
  • clarity
  • consistency
  • accountability
  • structure
  • support,
  • and focus...

...for communications that are created by, sent out from and received bythe church, and that are created by, sent out from, and received infrom outside of the church community.

It will increase the level of trust in the quality, timeliness andaccuracy of the communications of the church

It will uncover additional flaws/weaknesses/opportunities that haveyet to be uncovered, related to communications at the church.

Over time, it will provide cost savings to the church by maximizingefficiencies and reducing redundancies.

A communication narrative, a communication strategy, a communicationinfrastructure - 3 necessary elements of an effective congregationalcommunication system.  How is your church doing in this area ofministry?  If you are having success in this area, drop us anote so that we can share your ideas with other churches across theRegion.  You never know how God might use your communicationsuccess story!  

Contact us if you need some help with the communications atyour church; we look forward to serving you in this way!

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  1. To respond to the devastating effect of the recent Hurricanes
  2. To provide a way for New England churches to reach out in love and hope to churches and other organizations who are caring for their congregations and others in this time of crisis.

Hope Pack Building Events:

  1. Provision Ministry will work alongside church leaders to facilitate Pack Building events for their congregations to provide needed items and a message of hope to those affected by floods.
  2. A Pack Building event can be for one single church or coordinated for multiple churches to do together. While providing tangible relief to children and families displaced by Hurricane, the project also provides an opportunity for volunteers to come together in unity in a team-building fashion to make a difference in the lives of others who are suffering. This is a very tangible way to demonstrate love for one another. 
  3. At each event, Packs are assembled, boxed, and put on pallets for shipment to Texas. 
  4. Sponsoring churches can add a tract, Bible, or other Christian literature into each pack. 
  5. Churches can reach out to local churches, organizations, and/or schools in the affected areas for strategic distribution or the Packs can be distributed to Provision partners. As New England churches provide supplies needed by churches serving their congregations in their time of struggle, bridges of hope are built.


  1. Pack Building events can be scheduled as soon as a budget is determined and funds are raised. Depending on the size of an event, Provision needs at least 2 weeks lead time to order and deliver necessary Pack supplies.
  2. It is important to understand that the HOPE Pack initiative is intended to be a secondary relief function as first responders are currently addressing basic needs as part of emergency response. Hope Packs address the next phase of recovery – providing proper school supplies for students returning to school and providing some necessary self-care items to help meet basic needs as well as addressing their need to feel loved and cared for. 


  1. Provision will provide and deliver the products for each Pack Building Event.
  2. Provision will be available to ensure a smooth, turn-key event for each church by providing guidance for setup, execution, and distribution.
  3. Each church will appoint a captain to handle coordination of volunteers, setup, receipt of Pack items, and event management.